Member Service Analyst
4.
4 Hampden, ME Hampden, ME Full-time Full-time Estimated:
$38.
5K - $48.
7K a year Estimated:
$38.
5K - $48.
7K a year 4 days ago 4 days ago 4 days ago Maine Savings Federal Credit Union is seeking a candidate for a position in our Member Service Center.
This position provides first call resolution to meet credit union member needs involving transactions, account inquiries, credit and debit card assistance and all aspects of digital banking.
The successful candidate will meet member needs by completing requested transactions and/or providing information requested.
The candidate we select will develop a thorough knowledge of products, services and systems, and is able to support all member needs utilizing multiple delivery channels.
We are seeking someone with excellent member service skills and experience in a call center is desired.
Service excellence is the highest priority of the position.
Rotating Saturday hours from 8:
00 AM -2:
00 PM are required.
This position may be considered for remote work provided the candidate meets all remote work requirements.
Maine Savings offers an excellent compensation package as well as the opportunity to thrive in a challenging, fun, and exciting environment.
We offer full paid health and dental, 401K, paid holidays, Paid Time Off (PTO), life insurances, education benefits, mortgage loan production incentives, and longevity bonuses.
Maine Savings is a growing modern financial institution offering members a full range of financial services.
With over 38,000 members and $700,000,000 in assets, Maine Savings is among Maine's largest credit unions.
With 11 branches, nearly 150 employees, and state-of-the-art technology, Maine Savings is committed to providing its members in-person service and modern conveniences.
Founded in 1961 by employees of the Bangor and Aroostook Railroad Company, Maine Savings continues to serve its membership as a federally insured not-for-profit credit union.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Tuition reimbursement Student loan debt assistance program Vision insurance Schedule:
Monday to Friday Weekend availability Education:
High school or equivalent (Required)
Experience:
Financial Services Remote Customer Support:
1 year (Preferred) Call center:
1 year (Preferred) Work Location:
In person/remote after completion of training Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c).
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Hampden, ME Hampden, ME Full-time Full-time Estimated:
$38.
5K - $48.
7K a year Estimated:
$38.
5K - $48.
7K a year 4 days ago 4 days ago 4 days ago Maine Savings Federal Credit Union is seeking a candidate for a position in our Member Service Center.
This position provides first call resolution to meet credit union member needs involving transactions, account inquiries, credit and debit card assistance and all aspects of digital banking.
The successful candidate will meet member needs by completing requested transactions and/or providing information requested.
The candidate we select will develop a thorough knowledge of products, services and systems, and is able to support all member needs utilizing multiple delivery channels.
We are seeking someone with excellent member service skills and experience in a call center is desired.
Service excellence is the highest priority of the position.
Rotating Saturday hours from 8:
00 AM -2:
00 PM are required.
This position may be considered for remote work provided the candidate meets all remote work requirements.
Maine Savings offers an excellent compensation package as well as the opportunity to thrive in a challenging, fun, and exciting environment.
We offer full paid health and dental, 401K, paid holidays, Paid Time Off (PTO), life insurances, education benefits, mortgage loan production incentives, and longevity bonuses.
Maine Savings is a growing modern financial institution offering members a full range of financial services.
With over 38,000 members and $700,000,000 in assets, Maine Savings is among Maine's largest credit unions.
With 11 branches, nearly 150 employees, and state-of-the-art technology, Maine Savings is committed to providing its members in-person service and modern conveniences.
Founded in 1961 by employees of the Bangor and Aroostook Railroad Company, Maine Savings continues to serve its membership as a federally insured not-for-profit credit union.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Tuition reimbursement Student loan debt assistance program Vision insurance Schedule:
Monday to Friday Weekend availability Education:
High school or equivalent (Required)
Experience:
Financial Services Remote Customer Support:
1 year (Preferred) Call center:
1 year (Preferred) Work Location:
In person/remote after completion of training Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c).
Estimated Salary: $20 to $28 per hour based on qualifications.
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